Acoola FAQ

Simply send us an email at support@acoola.us and we will get right back to you.

Or, if you want even faster support, feel free to call us at +1-484-473-2473

We offer fast shipping & handling so you can get your product as quickly as possible. Orders received before 4pm EST Monday-Friday will ship the same day. Transit times are 5-7 days for standard shipping. Please allow for an extra 6-8 days for shipments to Hawaii or Alaska.

Yes, of course!

We want you to be 100% satisfied with all the products you buy at the Acoola Nutrition Store. If you're not entirely happy with your purchase we will refund your money in full, or exchange the products - for 180 days.

All you need to do is contact our customer support at support@acoola.us or simply call us at +1-484-473-2473

Please reach out to our friendly staff at support@acoola.us  and we will respond very promptly helping you with your return!

Acoola Nutrition products are intended for use by healthy adults over 18 years old. We recommend that you consult your physician before use if you are taking any prescription or over-the-counter medications or are being treated for any medical condition.

No, currently shipping only within the United States.

Yes, using your credit card at The Acoola Nutrition Store is safe because we have industry-standard secure-server technology to encrypt all information gathered from our customers at the time of provision and purchase. This means that the information is encoded and unreadable while it travels to our server. In fact, using your credit card at our online shopping site is considered far safer than using it at a restaurant or gas station.

Your credit card transaction may have been declined for a number of reasons including: incorrectly entered information or insufficient funds. Please double check your information before submitting your order. Please note that we require the CVV code (the three digits from the back of your credit card) to process your transaction. We automatically decline all transactions for which the CVV code is invalid. If you enter all other information correctly, but incorrectly enter the CVV code, a temporary authorization may occur on the declined transaction, holding your funds for 1-5 business days depending on your bank. You may contact our support department if you wish further clarification.

We care about our visitors! That is why we NEVER sell any information to anybody... ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information.